Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.

• During peak periods, processing times may be extended, and we will notify customers of any delays.

Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Products will be delivered within this time time frame 5- 7 days

  • Standard Shipping: 5-7 business days

  • Express Shipping: 2-4 business days

  • International Shipping: 7-15 business days (varies by destination)

• Please note that delivery times are estimates and not guaranteed. Unforeseen circumstances, such as customs delays, may affect delivery timelines.

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Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information.

• Please allow up to 24 hours for the tracking number to be activated.

Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.

• Some products may be subject to shipping restrictions based on size, weight, or destination.

Customs, Duties, and Taxes (for International Orders)

• Rosy Vision is not responsible for any customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

• Customs policies vary by country, and customers should contact their local customs office for more information.

Lost or Damaged Packages

• Rosy Vision is not liable for lost or stolen packages. If your package is lost in transit, please contact the shipping carrier directly.

• If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item(s). We will work with you to resolve the issue.